The Official Marvel Graphic Novels Collection

Contact us with your questions

Please note: Due to the overwhelming success of the Ultimate Marvel Graphic Novel Collection we have had some stock shortages on certain books of the collection. Although we have attempted to minimise the inconvenience to our subscribers some customers may have to wait a limited time to receive these issues.

By Telephone

To subscribe to the collection, call our subscription hotline on 0844 493 5422.
For any queries regarding the collection, call us on 0871 472 4240. Calls cost 10p per minute from UK landlines only.

From the Republic of Ireland call 0845 885 4700.

From South Africa call 011 265 4309.

From Australia call (03) 9872 4000.

From New Zealand call (09) 308 2871.

By Post

UK & ROI
Write to our Customer Care Centre at:

The Ultimate Graphic Novels Collection
PO Box 77
Jarrow
NE32 3YJ

South Africa
Write to our Customer Care Centre at:

Hachette Partworks
Private Bag 10
Centurion, 0046

Australia
Write to our Customer Care Centre at:

Bissett Magazine Services
PO Box 3460
Nunawading, Vic 3131

New Zealand
Write to our Customer Care Centre at:

Netlink Subscriptions
PO BOX 47-906
Ponsonby
AUCKLAND

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Frequently Asked Questions

How can I get copies if I live outside the UK or Republic of Ireland?

We are sorry, but at the moment we cannot send copies outside the UK and R.O.I.

How can I get back copies?

To order back copies, please contact our Customer Care Team by one of the methods above. Please note that it can take up to 21 days to deliver your back copies from receiving your request.

Why can't I get through on the telephone number given?

We have lots of lines and staff dedicated to helping you, but they can be busy at peak times so please keep trying. Alternatively, please email our Customer Care Team.

I cannot find copies in the shops – what do I do?

You can ask your newsagent to place a regular order for you so you can pick up your issues from them. If you need back copies you can ask your newsagent to order them for you or just contact our Customer Care Team. Don’t forget, if you become a subscriber, issues will be delivered to your door free of charge and you will receive some free superb subscription gifts!

How do I cancel my subscription?

You can cancel at any time giving 28 days notice - please contact our Customer Care Team via telephone, fax, post or email. If you email the team, please include your name and subscription reference in the subject line.

How do I return something?

If you decide for whatever reason not to keep a received issue, you must send it back unopened within 7 days following the receipt of your despatch to the following address:
Hachette Partworks
PO Box 77
Jarrow
NE32 3YJ
A parcel kept more than 7 days means acceptance and the invoice should be paid promptly.

Why have I received the wrong issue/s?

We will replace all your issues with the correct copies. In order for us to arrange for a replacement, send back the wrong(s) issues and contact our Customer Care Team via the Customer Care hotline or email. If you email the team, please include your name and subscription reference in the subject line.

What should I do if I receive a damaged issue?

We replace any damaged issue free of charge. Just send us back your damaged issue and contact our Customer Care Team. It might be also a good idea to mention the problem to Royal Mail.

Can I get the free subscription gifts without subscribing?

No, sorry, but if you’d like to subscribe you can do so via our 'subscribe' page. Please note that gifts are part of a special offer only available to people who start their subscription with issues 1, 2, 3 or 4.

Have you received my subscription request - I have not had confirmation?

Within seven days of receiving your request to subscribe, you will receive a confirmation welcome letter. This contains your order reference number and details of your subscription. If you haven't received a welcome letter after three weeks, then please contact our Customer Care Team. If you email the team, please include your name in the subject line.
(If you subscribed online, you will receive a confirmation email before your letter, within 48 working hours of placing your order. If you do not receive this email, please contact our Customer Care Team since there may have been a problem receiving your order.)

What are the Payment methods?

Direct Debit, Switch, Maestro, Visa, Delta or Mastercard.

When will I receive my superb free gifts?

For subscribers starting with issues 2, 3 or 4, with your first delivery you will receive 2 issues (1 FREE) with your FREE POW! mug plus your Incredible Hulk DVD. For subscribers starting at issue 1, please note that you will receive issue 1 with your first delivery and with your 2nd delivery you will receive 2 issues (1 FREE) and the above gifts.
If you choose to pay by Direct Debit or Debit / Credit Card, you will receive your FREE ZAP! metal bookends with your 2nd delivery (or with your 3rd delivery for subscribers starting with issue 1).
With your 3rd delivery, you will receive your FREE WHAM shoulder bag as a special gift. For customers starting with issue 1, this will be delivered with your 4th delivery.

How much does it cost to subscribe?

Full details about subscription, including subscription gifts, are given on The Collection page of this website.

SUBSCRIBE NOW!

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